You may need to download AnyDesk if we have organised a remote session to investigate a problem you are having with one of our products.
You can use this link to download AnyDesk:
On Mac you will need to configure your security permissions. Here is a handy guide on how to configure those settings:
Security permissions on MacOS - A guide
Once AnyDesk is downloaded, you can open it directly from your downloads folder. In your browser, press Ctrl + J and that will open up recent downloads. You can now select anydesk.exe from the list.
Once opened, if you read us the nine number address at the top of the program, we will be able to gain access to your computer to help you with your issue.
Note: If you can't find an answer to your problem click Here to open a support ticket (requires log in).
